Essal Institute is proud to announce the successful completion of a comprehensive training program for nearly 100 employees of Setram, the operator of the Oran Tramway. This significant milestone marks a crucial step in enhancing the operational efficiency and service quality of Oran’s public transportation system.
Over the past few weeks, Essal Institute has conducted a series of intensive workshops and hands-on training programs designed to equip Setram Oran’s staff with the latest industry knowledge and skills. These sessions covered a wide range of topics, including:
- Communication Best Practices: Effective interpersonal communication, conflict resolution, and customer engagement strategies.
- Customer Service Excellence: Training staff to deliver exceptional customer service, addressing passenger needs and concerns promptly and professionally.
Setram Oran, a key player in Oran’s public transportation network, is committed to continuous improvement and innovation. The training sessions conducted by Essal Institute are part of Setram Oran’s broader strategy to enhance operational efficiency and passenger satisfaction.
